Returns Policy


ORDER PROCESSING

Under normal circumstances, all Bioxin orders are processed within 24 to 72 hours. Once your order is placed, it cannot be canceled.


OUR SHIPPING PROMISE

If you marked your order as a gift, we’ll prioritize it in our system and begin processing within 24 hours of receipt.

Please note: Delivery times may vary, especially during peak periods or due to courier delays. If your package arrives later than expected, thank you for your patience – we promise it's worth the wait.


Returns Policy

At Bioxin, we stand behind the quality of our products and packaging. However, we understand that in rare cases, a return may be necessary.

We offer a 90-day return policy from the date of purchase. After this period, we unfortunately cannot offer a refund or exchange.

To qualify for a return:

  • The item must be unused, sealed, and in original condition.
  • The return must be initiated and received within 30 days of your purchase.

Return Authorization (RMA)

All returns must follow our Return Material Authorization (RMA) process.

  1. Contact our support team to request an RMA number.
  2. Unauthorized returns (without an RMA) will be returned at your expense and not refunded.
  3. If we issue an RMA but don’t receive your return within 90 days, the RMA may be canceled.
  4. You may cancel an RMA before shipping your return by notifying us in writing.

Once we receive and inspect your return, we will issue a refund to your original payment method within 90 days.